We at Streem pride ourselves on the ease and reliability of our technology, but there are still a few things that can go wrong. We recommend bookmarking this guide so you can find solutions quickly if anything comes up during a call.
Interacting with Streem Expert View...
Starting the call…
Sending the invite:
- Expert seeing "Oops, the connection timed out..." invite error
- Expert seeing "Something went wrong..." invite error
- Expert seeing "Unable to deliver invitation..." invite error
- Expert seeing "This phone number belongs to a landline..." invite error
Getting the invite:
Opening the invite:
- Page takes a long time to load or times out
- Customer gets a “browser unsupported” error message
- Customer gets an “invitation expired” message
- Customer doesn’t get prompted for camera permissions
- Customer doesn’t get prompted for microphone permissions
During the call…