Common symptoms
- Streem Troubleshooting Guide
- During the call: Video is distorted, has parallel lines
- Expert needs to reset their password
- Expert seeing "Something went wrong..." invite error
- Expert seeing "Oops, the connection timed out..." invite error
- Expert seeing "Unable to deliver invitation..." invite error
- Expert seeing "This phone number belongs to a landline..." invite error
- Streem SMS invitation error messages
- Expert cannot login for the first time ever
- Starting the call: Invite link isn't clickable
- Starting the call: Customer doesn't get the SMS invite
- Starting the call: Customer doesn't get prompted for microphone permissions
- Starting the call: Customer doesn't get prompted for camera permissions
- Starting the call: Customer gets an "invitation expired" message
- Starting the call: Page takes a long time to load or times out
- Starting the call: Customer gets a “browser unsupported” error message
- During the call: Video is sideways (stuck in landscape or portrait orientation)
- During the call: Video cuts in and out
- During the call: Video is blurry or pixelated
- During the call: Expert sees a black screen instead of customer video
- During the call: Expert can't hear customer
- During the call: Customer can't hear expert
- During the call: Audio is distorted or hard to hear
- During the call: Customer's audio is cut off by another app
- During the call: StreemShot™ photos don't take
- After the call: The video recording takes a long time to load
- After the call: StreemVision™ text recognition doesn't extract the model or serial number from a StreemShot™ photo