Common symptoms
- Streem Troubleshooting Guide
- Starting the call: Invite link isn't clickable
- Starting the call: Customer doesn't get the SMS invite
- Starting the call: Customer doesn't get prompted for microphone permissions
- Starting the call: Customer doesn't get prompted for camera permissions
- Starting the call: Customer gets an "invitation expired" message
- Starting the call: Page takes a long time to load or times out
- Starting the call: Customer gets a “browser unsupported” error message
- During the call: Video is sideways (stuck in landscape or portrait orientation)
- During the call: Video cuts in and out
- During the call: Video is blurry or pixelated
- During the call: Expert sees a black screen instead of customer video
- During the call: Expert can't hear customer
- During the call: Customer can't hear expert
- During the call: Audio is distorted or hard to hear
- During the call: Customer's audio is cut off by another app
- During the call: StreemShot™ photos don't take
- After the call: The video recording takes a long time to load
- After the call: StreemVision™ text recognition doesn't extract the model or serial number from a StreemShot™ photo