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  1. Streem Support
  2. Troubleshooting

Troubleshooting

Fixes and workarounds for the most common challenges.

Common symptoms
  • Expert hearing echo while using a third-party calling software alongside a Streem call
  • Streem Troubleshooting Guide
  • Expert needs to reset their password
  • Expert seeing "Something went wrong..." invite error
  • Expert seeing "Oops, the connection timed out..." invite error
  • Expert seeing "Unable to deliver invitation..." invite error
  • See all 9 articles
Starting the Call
  • Starting the call: Invite link isn't clickable
  • Starting the call: Customer doesn't get the SMS invite
  • Starting the call: Customer doesn't get prompted for microphone permissions
  • Starting the call: Customer doesn't get prompted for camera permissions
  • Starting the call: Customer gets an "invitation expired" message
  • Starting the call: Page takes a long time to load or times out
  • See all 8 articles
During the Call
  • During the call: Video is distorted, has parallel lines
  • During the call: StreemShot™ photos don't take
  • During the call: Video is sideways (stuck in landscape or portrait orientation)
  • During the call: Video cuts in and out
  • During the call: Video is blurry or pixelated
  • During the call: Expert sees a black screen instead of customer video
  • See all 9 articles
After the Call
  • After the call: The video recording takes a long time to load
  • After the call: StreemVision™ text recognition doesn't extract the model or serial number from a StreemShot™ photo
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