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  1. Streem Support
  2. Troubleshooting

Troubleshooting

Fixes and workarounds for the most common challenges.

Common symptoms
  • Troubleshooting Audio Issues
  • Expert seeing "Something went wrong..." invite error
  • Expert seeing "Unable to deliver invitation..." invite error
  • Troubleshooting Streem Call Invitation Issues
  • Trouble Logging Into Streem
Starting the Call
  • Starting the call: Customer doesn't get the SMS invite
  • Starting the call: Customer doesn't get prompted for microphone permissions
  • Starting the call: Customer doesn't get prompted for camera permissions
  • Starting the call: Customer gets an "invitation expired" message
  • Starting the call: Page takes a long time to load or times out
  • During the call: Customer's audio is cut off by another app
During the Call
  • During the call: StreemShot™ photos don't take
  • During the call: Video is blurry or pixelated
  • During the call: Expert sees a black screen instead of customer video
  • During the call: Expert can't hear customer
  • During the call: Customer can't hear expert
After the Call
  • After the call: The video recording takes a long time to load
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