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Note: Login issues are best solved using a desktop computer and a Chrome browser. If you are having trouble logging in from a mobile device please try to troubleshoot using a desktop computer instead.

Note: This article is not intended for experts who use single sign on (SSO) login methods. If you and your team use SSO please reach out to your own IT department to troubleshoot your login issues.  

 

Before the first ever login, experts will have their accounts setup on a Streem workspace. Setup is completed by either a Streem Customer Success Manager or a Admin or Owner on the Streem workspace. Upon setup, each Expert will automatically receive an email from Streem with the subject line "Setup your password." Sometimes this email will be in spam folders, so please make sure to thoroughly search for this setup email. Each "Setup your password" email contains a link embedded in the "Set Password" button within the email. This link is active for exactly seven days time since the moment the email was received. 

If it has been less than seven days since you received your "Setup your password" email:

  • Locate the "Setup your password email" and click the "Set Password" button within the email
  • Upon redirect to the set password webpage, complete the small form to setup your password 
  • After setting your password you will complete your first ever login

If it has been more than seven days since you received your "Setup your password" email: 

  • Locate the "Setup your password email" and click the "Set Password" button within the email
  • You should be redirected to a webpage with the short error message "Your password reset code has expired or is invalid. Please retry your request."
  • Enter the email address where you originally received your "Setup your password email" and click the "Submit" button
  • In your email inbox, find the most recent email from Streem with the subject line "Reset your Streem password"
  • Open the "Reset your Streem password" email and click the "Reset Password" button 
  • You should be redirected to a webpage with a short form titled "Update your password." Fill out the two entry fields to confirm your password and press the "Submit" button
  • After setting your new password you will complete your first ever login 

If you are unable to locate your "Setup your password" email:

  • Please contact your manager (a Streem Admin or Owner) to double check which email address they used to setup your Streem account
  • If your manager confirms that you should have received a "Setup your password" email with your email address then please reach out to Streem Support (noting your email address and the name of your company) for further investigation. 

Contact Streem Support

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