If your view of the customer's environment doesn't adjust when they rotate their device, ask them to make sure the device's rotation lock isn't active:
If your customer has tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:
- The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
- The share link from your call — available from the top-right corner of the Call Details page
Include the above information and a summary of the problem and we'll get right back to you.