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If your view of the customer's environment doesn't adjust when they rotate their device, ask them to make sure the device's rotation lock isn't active:

Enable screen rotation on an iPhone or iPad

Enable screen rotation on an Android device

 


 

If your customer has tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:

  • The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
  • The share link from your call — available from the top-right corner of the Call Details page
    share-link.png

Include the above information and a summary of the problem and we'll get right back to you.

Contact Streem Support

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