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If you're getting an unclear picture from your customer, try these steps:

  1. Make sure your customer's camera lens is clean and unobstructed.
  2. Make sure you and your customer have a strong internet connection.
  3. End the Streem call and start a new one. This sometimes results in a stronger connection.



If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:

  • The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
  • The share link from your call — available from the top-right corner of the Call Details page

Include the above information and a summary of the problem and we'll get right back to you.

Contact Streem Support



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