The first time a customer connects to Streem, they should get prompted to authorize Streem to use their microphone. If this prompt doesn't appear, it means they either approved or denied the request permanently. To undo this, see the appropriate article below:
Required permissions for Streem on an iPhone or iPad
Required permissions for Streem on an Android device
If the above articles don't help, please take down the make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra) and then reach out to our support team for help.
If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:
- Your customer's phone number or the invitation link you sent them
- The reference ID you entered on the invitation, if any
- The approximate time you sent the invitation
Include the above information and a summary of the problem and we'll get right back to you.
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