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If you're on a Streem call with your customer but you see a black screen where their video should be, try these steps:

  1. Make sure your customer's camera has plenty of light and isn't blocked by a case or other object.
  2. Make sure Streem has been granted access to the customer's camera:
  3. End the Streem call. Log out of the Streem Expert View, log back in again, and start a new call.



If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:

  • The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
  • The share link from your call — available from the top-right corner of the Call Details page

Include the above information and a summary of the problem and we'll get right back to you.

Contact Streem Support



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