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If your customer gets stuck on a Loading screen for more than 20 seconds, their internet connection might be too slow to use Streem reliably. Try the following steps:

  1. Make sure you have a strong internet connection.
  2. Make sure Streem isn't experiencing a rare outage.

 


 

If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:

  • Your customer's phone number or the invitation link you sent them
  • The reference ID you entered on the invitation, if any
  • The approximate time you sent the invitation

Include the above information and a summary of the problem and we'll get right back to you.

Contact Streem Support

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