If your customer gets stuck on a Loading screen for more than 20 seconds, their internet connection might be too slow to use Streem reliably. Try the following steps:
If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:
- Your customer's phone number or the invitation link you sent them
- The reference ID you entered on the invitation, if any
- The approximate time you sent the invitation
Include the above information and a summary of the problem and we'll get right back to you.