Starting the call: Page takes a long time to load or times out

If your customer gets stuck on a Loading screen for more than 20 seconds, their internet connection might be too slow to use Streem reliably. Try the following steps:

1. Make sure you have a strong internet connection.
2. Make sure Streem isn't experiencing a rare outage.

If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:

• Your customer's phone number or the invitation link you sent them
• The reference ID you entered on the invitation, if any
• The approximate time you sent the invitation

Include the above information and a summary of the problem and we'll get right back to you.

Contact Streem Support