Sometimes another app on a customer's phone can block Streem from using the microphone. To fix this, use another communication method to walk your customer through these steps:
- Close out all other apps and then return to Streem. This might let Streem reclaim access to the microphone.
- If the problem persists, end the Streem call and start a new one.
If your customer has tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:
- The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
- The share link from your call — available from the top-right corner of the Call Details page
Include the above information and a summary of the problem and we'll get right back to you.