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If the expert has a horizontal monitor, they'll get a better view of the customer's space if the customer holds their camera in a matching landscape orientation. However, if the customer does this with their screen orientation locked, their view will appear sideways to the expert. You can fix that by following these steps to unlock the screen orientation:

  1. Swipe up from the bottom edge of the screen.

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  2. If the Orientation Lock icon appears locked and red on white, tap it to unlock.

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  3. Once unlocked, the icon will be white on a dark background.

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