If you and your customer can hear each other but the audio is glitchy or too quiet, ask your customer to try these steps:
- Make sure you and your customer both have your volume turned up.
- Make sure you’re each using a supported browser and operating system.
- Make sure you both have a strong internet connection.
- If either of you is using the Safari browser on an iPhone or iPad and still hearing audio problems, install Streem’s native iOS app.
If you've tried everything above and the problem still persists, our Support team would love to lend a hand. Please gather some information so we can look into the problem on our end:
- The make and model of your customer’s device (e.g., iPhone 12 Mini or Galaxy S21 Ultra)
- The share link from your call — available from the top-right corner of the Call Details page
Include the above information and a summary of the problem and we'll get right back to you.