Using the Network Connection Indicator on Streem Calls
Good Network Strength
Bad Network Strength
How The Connection Score is Calculated
The network score is provided to Streem through our video provider partner, Twilio. We check the status every few seconds and relay the information to the expert for awareness. Network connection can change rapidly depending on your environment.
A 0 score indicates there is no network connection at all, or your customer is switching networks. A Streem Call can run on a network score as low as 1, but performs better the higher the score goes.